CEO - Retail Excellence Ireland
Lorraine Higgins is the CEO with Retail Excellence, the largest industry representative organization which supports Irish retailers to be the best they can be. Coming from a family who are generations in retail she is also a qualified barrister and a former Senator who served in the 24th Seanad following her nomination by An Taoiseach Enda Kenny. She is a graduate of NUIG and The Honorable Society of King’s Inns and has worked as a barrister and law lecturer.
With over 35 years running his own solicitors firm, Gerald is the principal of the firm Keans Solicitors. His firm has gained a reputation for dealing with a number of high profile clients. Gerald regularly gives talks in business excellence and in the importance of customer service. Gerald is also a well known Irish personality. He has taken party in Celebrity Operation Transformation and is a regular on the social scene.
Cluster Manager, The Body Shop
Emma Hartmann has worked in retail since she was 16. After successfully managing a branch of The Body Shop, Emma took on the role of Deputy Manager for the Kilkenny Group in 2009. She progressed through the ranks to Store Manager and on to her current role of Cluster Manager. She currently oversees 6 stores nationwide. Customer Service has always been at the forefront of everything Emma does.
MD - Unislim
Fiona Gratzer has been working in the Health & Nutrition industry for over 20 years. A market leader, Fiona thrives on innovation and has successfully contemporised trusted Irish brand Unislim through the development of multi-digital platform technologies and social media. Passionate about building communities and connecting people, Fiona recently created their brand new Unislim app, an exclusive members only “Facebook”. She is also the creator of the healthy food range, "Gorge Us" - available in Dunnes Stores, Tesco and SuperValu nationwide.