The Midlands 103 Customer Service Awards 2018 celebrate excellence across various types of businesses, in counties Laois, Offaly and Westmeath. Nominations will open soon across over 40 categories, then judging will take place, before a gala awards ceremony on Thursday November 8th in the Midlands Park Hotel, Portlaoise. Supported by Bank of Ireland and Laois, Offaly & Westmeath County Councils.

Following on from the incredibly successful Midlands 103 Hospitality Awards, which focused on Hotels, Restaurants and Pubs, these awards recognise the brilliant service that is to be found in the retail industry across the midlands of Ireland. In the Midlands 103 Hospitality Awards 2018, we had...
+ Nominations


Awards will be given out in the following categories:
Health & Beauty
  • Pharmacy of the Year
  • Nail Technician of the Year
  • Dental Practice of the Year
  • Nursing Home of the Year
  • Optician of the Year
  • Hair Stylist of the Year
  • Hair Salon of the Year
  • Beautician of the Year
  • Beauty Salon of the Year
Fashion & Retail
  • Grocery Store of the Year
  • Boutique of the Year
  • Jewellery Store of the Year
  • Hardware Store of the Year
  • Locksmith of the Year
  • Best Electrical Store of the Year
  • Best Alarm, Security and Fire Safety Company of the Year
  • Best Building and DIY store of the Year
  • Best Home Furnishing Store of the Year
  • Tile and Bathroom Store of the Year
  • Giftware Store of the Year
  • Sports Shop of the Year
  • Takeaway of the Year
  • Garden Centre of the Year
  • Bakery of the Year
  • Off Licence of the Year
  • Butcher of the Year
  • Menswear of the Year
  • Shoes and Accessories Retailer of the Year
  • Barber of the Year
  • Creche of the Year
  • Oil Company of the Year
  • Videographer of the Year
  • Photographer of the Year
  • Legal Firm of the Year
  • Insurance Broker of the Year
  • Architect of the Year
  • Auctioneering Firm of the Year
  • Florist of the Year
  • Veterinary Clinic of the Year
  • Trades-person of the Year
  • Recruitment Company of the Year
  • Entertainment Facility of the Year
  • Service Department of the Year
  • Motor Garage of the Year
  • Car Sales Person of the Year
  • Tyre Company of the Year
House & Home
  • Kitchen Supplier of the Year
  • Floor Store of the Year
  • Travel Agent of the Year
  • Fitness Facility of the Year
  • Accountancy Firm of the Year
  • Finance Service of the Year


Meet our esteemed panel of judges
Lorraine Higgins
Lorraine Higgins

CEO - Retail Excellence Ireland

Lorraine Higgins is the CEO with Retail Excellence, the largest industry representative organization which supports Irish retailers to be the best they can be. Coming from a family who are generations in retail she is also a qualified barrister and a former Senator who served in the 24th Seanad following her nomination by An Taoiseach Enda Kenny. She is a graduate of NUIG and The Honorable Society of King’s Inns and has worked as a barrister and law lecturer.

    Dr. Gerald Kean
    Dr. Gerald Kean


    With over 35 years running his own solicitors firm, Gerald is the principal of the firm Keans Solicitors. His firm has gained a reputation for dealing with a number of high profile clients. Gerald regularly gives talks in business excellence and in the importance of customer service. Gerald is also a well known Irish personality. He has taken party in Celebrity Operation Transformation and is a regular on the social scene.

      Emma Hartmann
      Emma Hartmann

      Cluster Manager, The Body Shop

      Emma Hartmann has worked in retail since she was 16. After successfully managing a branch of The Body Shop, Emma took on the role of Deputy Manager for the Kilkenny Group in 2009. She progressed through the ranks to Store Manager and on to her current role of Cluster Manager. She currently oversees 6 stores nationwide. Customer Service has always been at the forefront of everything Emma does.

        Fiona Gratzer
        Fiona Gratzer

        MD - Unislim

        Fiona Gratzer has been working in the Health & Nutrition industry for over 20 years. A market leader, Fiona thrives on innovation and has successfully contemporised trusted Irish brand Unislim through the development of multi-digital platform technologies and social media. Passionate about building communities and connecting people, Fiona recently created their brand new Unislim app, an exclusive members only “Facebook”. She is also the creator of the healthy food range, "Gorge Us" - available in Dunnes Stores, Tesco and SuperValu nationwide.

          Contact us

          You can get in touch, as follows:
          Tindle House, Axis Business Park Tullamore, Co. Offaly R35 R588 [map]
          2019 awards HERE!